Go by bus
Most searched bus routes
Check out the most searched bus routes and schedules by Greyhound passengers, including the most popular destinations and the main cities served by the company for leisure or work trips
New York to Boston
New York to Washington
Los Angeles to San Diego
Chicago to Seattle
Los Angeles to Seattle
Los Angeles to Chicago
San Diego to Los Angeles
New York to Chicago
Seattle to Los Angeles
Seattle to Portland
Address and Contact
Our team has prepared everything to make your experience on the website as simple, secure, and easy as possible. But if you still need to contact Greyhound, just use the most convenient channel for you!
Phone: +1 800-231-2222
- Phone:Greyhound
- +1 800-231-2222
Email: group.sales@greyhound.com
- Email:Greyhound
- group.sales@greyhound.com
Location: Greyhound Lines, Inc P.O. Box 660362 Dallas, TX 75266
- Location:Greyhound
- Greyhound Lines, Inc P.O. Box 660362 Dallas, TX 75266
Website: www.greyhound.com
- Website:Greyhound
- www.greyhound.com
FAQ
Top passenger questions
Based on the main doubts and frequently asked questions from Greyhound passengers, we have compiled a complete list of answers to help you on your next trip. If you still have questions, please contact our support team.
Accessibility and Special Needs
Customer Support and Feedback
Pet Policy
On-Board Experience and Amenities
Safety, Insurance, and Emergency Procedures
Rewards, Affiliations, and Special Programs
Pricing, Payment, and Tickets
International Travel
Special Travel Options and Seasonal Services
Luggage and Special Items Transport
Routes, Schedules, and Travel Planning
Travel Interruptions and Cancellations
Special Travel Needs and Services
Booking and Managing Your Journey
Flexible Cancellations
Cancellation Policy
Greyhound Bus travel cancellation policy:
- If you purchased an Economy ticket, it is non-refundable and non-exchangeable.
- Economy extra tickets can be exchanged to another date and time. This must be done before the original travel date and time. A $20 fee applies.
- If you purchase a flexible ticket, then you can cancel the ticket anytime before the departure time and obtain a full refund. There is no fee for changes to Flexible tickets.
- In the case of not showing up for your trip or cancelling after the departure time, no refund will be provided no matter what type of ticket you have.
- Partial refunds are not provided. If you've used any part of your ticket, you cannot get a refund for the unused parts.
- If your trip is cancelled or delayed by Greyhound, you may request a refund or to be re-accommodated onto the next available bus.
- If cancelling a flexible fare, the refund will be credited to the original form of payment within 7-10 days.
- If your bus is cancelled due to weather conditions or other unforeseen circ*mstances, you should contact Greyhound directly for any available remedies. They do not guarantee arrival or departures times due to unpredictable circ*mstances.
Smooth Luggage
Luggage Policy
Greyhound Luggage Policy
- Each paid passenger is allowed to bring one checked piece of luggage. This must not exceed 62 inches when adding the total exterior dimensions and should not be heavier than 50lbs (22 kg).
- Up to three additional pieces of luggage can be checked for a charge of $20 each, $35 each for extra overweight between 51lbs and 75lbs, and $40 each for extra oversize luggage (63 inches to 75 inches).
- Greyhound may refuse luggage apparent weight or size that is over the limit.
- Two small bags can be brought onboard as carry-on luggage. Each must not exceed 25 lbs (11 kg) and should fit in the overhead compartment or beneath your seat.
- Urgent or valuable items such as money, medication, electronic devices, documents should be carried in your personal item.
Extra Taxes on Luggage
- No extra taxes are applied to luggage as they are included in the initial fare. However, extra charges are required for additional or overweight luggage as mentioned above.
Allowed and Prohibited Items Inside Greyhound
- Allowed: Personal items such as a purse or small backpack, food and drink in closed containers, portable electronic devices, etc.
- Prohibited: Hazardous materials, alcohol, drugs, weapons, and oversized items that do not fit under your seat or in the overhead bins.
- Specific items such as skis, fishing equipment, and non-folding wheelchairs can be checked but may be subject to additional charges.
- The company has the right not to accept items that are not securely packed in a suitable container.
- For air travel purchases, federal law prohibits transporting any items in your checked or carry-on luggage that are perceived as dangerous. This includes a gun, ammunition, firearm parts, fireworks, explosive substances, etc.
Pet-Friendly Guidelines
Pet Policy
Greyhound Pet Policy
- Only service animals are allowed on Greyhound buses.
- A service animal is defined as any animal that is individually trained or able to provide assistance to a person with a disability; or any animal that assists persons with disabilities by providing emotional support.
- Documentation may be required of passengers needing to travel with an emotional support or psychiatric service animal.
- Service animals must be on a leash or in a carrier, be under control of the passenger, and not pose a direct threat to the health or safety of others.
- Service animals must be housebroken.
- If the service animal’s behavior poses a direct threat to the health or safety of other customers or staff, Greyhound has the right to refuse acceptance.
Types of Pets Allowed
- Service animals such as dogs, cats and miniature horses which are trained to perform tasks for individuals with disabilities.
- Emotional support animals if individuals have necessary documentation.
Types of Pets Not Allowed
- Any pets other than the service or emotional support animals are not allowed; this includes non-service dogs, non-service cats, reptiles, birds, and rodents.
- Any service animal that is not under control of the passenger, not housebroken or poses a direct threat to health and safety of others.
Stay informed!
Already know Greyhound?
Greyhound Bus Lines Overview & FAQ's
Since Greyhound started in 1914, the company rapidly it became the most extensive North American intercity bus service.
This operation is about 123 routes and daily serving over 3,800 destinations.
Most in the United States and also in Canada and Mexico.
It Headquarter is based in Dallas, Texas and serves in most of entire North America continent.
Known as the most significant bus operator and an affordable travel option to nearly 18 million passengers every year.
It is a unique national company.
Just for being the only one which has scheduled intercity bus serving in all most all continent.
In the United States, Greyhound has two partner companies.
They are BoltBus and Peter Pan.
They operate in Northeast & Western regions (Boston, New York City, and Washington, D.C. / Vancouver, BC, Seattle, Portland / Los Angeles, San Francisco Bay Area and Las Vegas).
YO!BUS is serving Chinatown area in Northeast (Boston, Philadelphia, and Manhattan's Chinatown).
Competing in this mass transportation market, Greyhound launched in 2010 a premium service.
It is available to more than hundred bus routes across the country.
It is called Greyhound Express.
A “city-to-city” daily operation, focused on connecting far out places to larger cities.
Greyhound Fleet Services
Greyhound has redefined the bus travel experience.
You shall find brand new amenities to make your travel experience more comfortable and safe.
All buses are environmentally friendly than ever before.
The upgraded fleet redesign is to ensure the best and most reliable ride for all customers.
Almost all fleet comes with comfortable three-point safety seat belt.
All Greyhound buses come well equipped for your comfort.
You will travel by bus with excellent air conditioning, clean restroom, and headrests reclining leather seats.
Also with footrests and tinted windows for sun blocking.
The company is now providing all previous premium amenities free of charge to all customers.
Whether it is WI-FI, extra legroom or power outlets.
Greyhound Express
This modality is a low-cost bus trip, between cities, starting at just US$ 1,00!
It is all about to get faster to your destination with no stops, or with fewer ones.
This service is available now 900+ city pairs.
Greyhound provides some pleasant independent stations with waiting rooms.
Greyhound Connect
This service type connects passengers from bus stops at small and rural cities.
It connects this bus stops with central stations in the major cities.
Some buses are not from leading Greyhounds fleet.
They are smaller sized buses not equipped with restrooms.
Greyhound Charter Services
This category is a bus freightage service nationwide.
It is available for groups, schools or any particular trip interest.
Buying Tickets
How much is a Greyhound ticket from New York-NY to Washington-DC? Find 52 daily bus schedules starting at $10
How much is a bus ticket from San Francisco-CA to Los Angeles-CA? You find 23 regular bus schedules from $1 to $55 per seat
How much is a bus trip from Boston-MA to New York-NY? There are 23 daily bus schedules lower than $20 per single trip
How much is a bus booking from Los Angeles-CA to San Francisco-CA? There are 23 bus schedules available for daily trips costing from $18
How much is a Greyhound ticket from Miami-FL to Orlando-FL? Get a one-way ticket up to$64.00 from about 38 bus schedules leaving from Miami
Online with Credit Card
You can book trips in advance directly on Greyhound website.
There's variety of payment methods such as credit cards and debit cards.
Online With Cash
You can book your ticket and pay with cash.
Choose this option during the online process.
After finished it, redeem your bus pass at a participating retailer.
Over Phone
This service is available only for U.S. customers.
Call 1-800-231-2222, a toll-free number.
Use your credit card to conclude a transaction.
At Terminal
You can find a vast variety of Greyhounds terminals around the country.
There you can directly buy your tickets at the kiosks.
Using self-service machines dedicated to purchasing or ticket pickups.
For buying tickets, is accepted a variety of payment methods.
From cash, major credit cards, debit cards and traveler's check.
Be aware that money orders are not accepted.
International Customers
All international customers may buy in advance using Will Call online ticket system.
Alternatively, just buy directly from at any Greyhound Station when on American ground.
Call 214-849-8100, between 5 a.m. to 1 a.m., if you are an international customer without toll-free access.
Deals & Discounts
Advance Ticket Purchase
If you buy your ticket with seven or more days in advance, you can save big on your trip.
The discount is up to 50% on fares.
Note the this is not available for holiday periods and cannot combine other discounts.
Family & Friends Discounts for Bus Tickets
Buying one adult ticket, with more two buddies or family members makes you save up to 50%.
However, it has to be at least with three days in advance from departure date.
Children Free Tickets and Discounts
Every child under 12 (twelve) years old, traveling with an adult, are eligible to get a special discount.
If the child is under 2 (two) years old, it is a free traveling while accompanied by someone with at least the age of fifteen.
If the child is between 2 (two) to 11 (eleven) years old, it gets a 25% ticket discount.
Be aware that all reductions estimates are basing on full adult fare rates.
Student Discounts
All students on vacations, back home or back to school have a 20% discount on all available nationwide trips.
Just have to be using the Student Advantage Discount Card.
Military Discounts
All active and retired military, including dependent family members, are eligible to get a 10% discount on all nation bus routes.
If ticket price exceeds the amount of US$ 259,00 for a round trip, this is the highest fare you will pay.
For veteran discounts, please check the company website for the specific regulation.
Senior Discounts
All passengers at the age of 62 years old or more are eligible to get a 5% discount on all available Greyhound bus trips.
Greyhound Road Rewards Program Info
When you join this program, you can get points for every time booking bus on Greyhound.
Just adding the program, you already get 10% off to use on your first bus trip.
You can get a discount even if you book the bus on the same day.
Depending on the bus destination or if i i's a round trip, you already start making 2 (two) points.
If the ticket is flexible fare, your acquisition jumps to 6 (six) points.
Most new point levels, unlock new rewards.
Resuming it, the more you travel, the more points you collect.
Moreover, the more points you have, the more discounts and rewards you are eligible.
However, how to collect points?
The number of points you accumulate depends on the type of fare you buy.
- 1 (one) point for each one-way trip for Economy fares
- 2 (two) points for each one-way trip for Economy Extra fares
- 3 (three) points for each one-way trip for Flexible fares
However, what do you get exchanging points? With 6 (six) points, you can get:
- 15% off on booking bus
- the companion pass for a second traveler.
- 10% off food at any Greyhound Station
With 10 (ten) points, you can get:
- 20% off on your bus ticket
- the companion pass for a second traveler.
With 16 (sixteen) points, you can get:
- free bus ticket anywhere Greyhound has a stop or station!
Ticket Refund and Exchanges
Be aware that not every bus ticket is refundable.
It is related to the bus ticket type, refundable or non-refundable.
Refundable bus tickets, can be refundable as it says and be exchange without extra fees.
If you chose non-refundable bus tickets, forget about any refund.
You still can change it for another bus ticket spending US$ 20,00.
Remember, all exchanges are available according to schedule availability.
Travel Insurance
Before taking a trip, passengers need to pay attention at some points about its travel.
Besides all information about bus tickets dates, ticket fares, schedules, departure and arriving addresses.
It is crucial that travelers look for more details about available travel insurances.
It does not matter if it is a short or long bus trip, even if it's a regular journey.
Travel insurances guarantee safety and integrity in every emergency situation.
Like a traffic accident, disease or another kind of health problem.
Beyond protection and help in cases of luggage theft or loss and trip cancellation.
There are various types of travel insurance.
Like health insurance, luggage insurance, and others.
Usually, health insurances include medical emergencies and treatments.
Including hospital stays and, in some cases, urgency travel back home.
Luggage insurances guarantee a covering in the event of theft or baggage loss.
Greyhound bus carrier offers luggage insurance for all passengers.
In a case of lost or damaged when riding in a Greyhound Bus.
You might want to take out insurance if your luggage goods are more expensive than the offered compensation.
Passengers can protect their baggage up to a maximum of $1,000 per person.
This insurance does not include items checked as overweight, oversized or excess baggage.
All travelers will need to pay a 'declared value charge' for these.
For more details about this fare, check it at Greyhound's site.
Trip Tips
Boarding on Bus
All boarding procedure takes about 15 to 30 minutes before departure.
Please be aware and arrive at the terminal gate at least an hour before departure.
So you can take care of ticketing confirmation and baggage dispatch.
Traveling to Mexico and Canada
Have with you a valid U.S. passport.
Photo identification is required to get inside Canada or Mexico by bus.
Travelers will not get into the United States coming from Canada or Mexico, if without proper documents.
Have in hand a Western Hemisphere Travel Initiative (WHTI) compliant travel documents.
Please check the U.S. Customs and Border Protection Website for more details on requirements for leaving or entering the U.S.
